2 Jobs in Clarksville, TN
Tripping Travel is Hiring a Customer support representative Near Clarksville, TN
Job Description:
As a Travel Customer Support Representative, you will play a critical role in ensuring our customers have a seamless and enjoyable travel experience.
Your responsibilities will include:
- Providing Exceptional Customer Service: Responding promptly and professionally to customer inquiries via phone, email, chat, and social media channels. Addressing customer concerns and resolving issues to their satisfaction in a timely manner.
- Assisting with Bookings and Reservations: Guiding customers through the booking process, including flight reservations, hotel accommodations, car rentals, and other travel-related services. Offering recommendations and solutions tailored to their needs.
- Handling Changes and Modifications: Assisting customers with changes to their travel plans, such as flight cancellations, rebooking, seat assignments, and itinerary adjustments. Working closely with airlines, hotels, and other travel partners to facilitate changes effectively.
- Providing Travel Information and Advice: Offering expert advice and information on travel destinations, visa requirements, travel insurance, health and safety guidelines, and other relevant topics. Helping customers make informed decisions about their travel plans.
- Resolving Issues and Escalations: Investigating and resolving customer complaints, escalations, and disputes with empathy and professionalism. Collaborating with other team members and departments to address complex issues and find satisfactory solutions.
- Promoting Products and Services: Identifying opportunities to upsell or cross-sell additional products and services, such as travel insurance, airport transfers, sightseeing tours, and travel packages. Enhancing the overall customer experience while maximizing revenue.
- Maintaining Accurate Records: Documenting all customer interactions, transactions, and resolutions in the company's CRM system or ticketing platform. Ensuring data accuracy and completeness for reporting and analysis purposes.
- Staying Updated on Industry Trends: Keeping abreast of the latest developments, trends, and regulations in the travel industry. Continuously improving product knowledge and customer service skills through training and self-learning.
Qualifications:
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and work effectively in a fast-paced environment.
- Proficiency in using computers, internet browsers, and customer service software.
Perks:
- Travel allowances and discounts for you and your loved ones.
- Flexibility to work remotely and experience different cultures firsthand.
- Competitive commission structure with unlimited earning potential.
- Training and development opportunities to enhance your skills.
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Job Summary
Full Time
$49k-64k (estimate)
05/01/2024
05/14/2024
The following is the career advancement route for Customer support representative positions, which can be used as a reference in future career path planning. As a Customer support representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer support representative. You can explore the career advancement for a Customer support representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Representative job description and responsibilities
Collecting and analyzing customer feedback can also be a part of their customer support representative task.
02/13/2022: Danbury, CT
Communicated with customers to troubleshoot technical problems with both Windows and Mac operating systems.
12/25/2021: New Suffolk, NY
Customer support representative document reports, resolve complaints, and process orders and payments.
03/09/2022: Indianapolis, IN
Customer support representative are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions.
01/14/2022: Santa Maria, CA
Provided expert technical support and up selling of all products and organized daily follow-ups to ensure timely resolutions.
12/29/2021: Elyria, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Representative jobs
According to numerous studies, today’s consumers expect customer support representative to be more proactive and personalized.
02/06/2022: Waco, TX
Be as polite as possible when talking to clients over the phone.
02/12/2022: Manchester, NH
Consider using database to record activities and research product information.
02/13/2022: Petaluma, CA
Learn to refer to other service or technical departments for follow up as needed.
02/14/2022: Fort Myers, FL
Understand the customer’s expectations.
01/24/2022: Lawton, OK
Step 3: View the best colleges and universities for Customer Support Representative.
